Monday, November 22, 2021

Brother DCP-560CN USB scanner does not work in Windows 11, Unknown Device

 After upgrading from Windows 10 to 11 my Brother DCP-560CN USB printer/scanner was only installed as printer. The scanner only was shown as "Unknown device".

Uninstall / re-install did not fix it.

How-I-fixed-it:

1. Downloaded driver package for DCP-6690CW (Treiber | Downloads | DCP-6690CW | Deutschland | Brother)

2. Run the self extracting zip to extract the package

3. Go to device manager, select the "Unknown device" and select "Search driver on my computer"

4. Select "Select from a list of available drivers on my computer"

5. Select "Media" (in german OS it is called "Datenträger") right below the model list

6. Choose "brimi07a.inf" from the previously extracted driver package

7. Choose "Brother DCP-535-CN"

7. Commit to install a driver not which may be be incompatible for the device


2 comments:

  1. There is sadly no Media I only have "Digital Media Device" but when i select the brimi07a.inf it shows ther is no driver.

    And I can not pick from a List.

    Can you show the symbol? It should be the same of the OS's

    ReplyDelete
  2. "Imaging Devices" was the word :D with this it worked now!

    ReplyDelete