I ordered a new tablet computer from Dell two weeks ago. The estimated date of delivery is in a few days.
I was surprised that the device was marked as shipped in the order status hompage after one week (by that time, the estimated delivery date was two weeks away). The order Status page showed a UPS tracking link, but UPS Homepage returned, they cannot find the shipment with this tracking number.
I testing the tracking link every day and after 5 days I sent an EMail to Dell asking them, why it does not work.
How-I-fixed-it:
Well, i did not really fix it, but I now know, what makes the order status page so confusing. After the device is ready for UPS to be picked up at the Dell site, it's marked as shipped and the tracking link is created. While the device is on the way to Europe, UPS tracking link does not find the parcel number. In case it's on a ship, this can last for a week or even longer.
UPS tracking starts to work when the shipment is scanned in Europe for the first time, which, in my case, was 3 days before the formerly estimated date of delivery. So the shipment is on time and the estimated date of delivery at the time of order was fine.
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