The internal microphone of my Dell XPS 12 stopped working. Dell was not able to fix it in a remote desktop session. The support guy re-installed all possibly involved drives without success.
They sent me a technicial to replace the webcam unit.
What he found:
The cable which connects the webcam was loose. One of the plug was not fully plugged in, that was why the camera was still working, but the microphone wasn't.
How-HE-fixed-it:
The technicial removed the back cover of the LCD screen by removing the screws around it.He unplugged and plugged in the cable connecting the webcam unit. Microphone was working again.
Here's the link to the service manual describing the procedure:
http://www.manualslib.com/manual/1070323/Dell-Xps-12.html
No comments:
Post a Comment