Wednesday, August 17, 2016

Printing problems with Dell ColorLaser 3110cn after upgrade to Office 2016 fixed by switching to HP Universal Print Driver

I have two computers (Win7 32bit, Win10 32bit) which have been printing fine over a networked 3110cn printer for ages. I recently upgraded both computers from Office 2007 to Office 2016 and i now see issues with the printer all over the place. Applications can't send more than one printjob to the printer any more. If they send two printjobs in a row, the second one does not get printed, although the printer queue lists two Jobs.
The printjobs list in the WebUI of the Printer lists the second Job with "0" pages.
Applications cannot send more than two jobs to the printer in a row, the printer queue only lists two jobs and the application hangs.
I downloaded the latest Firmware and Drivers (Looks like they are from 2014) from the dell Website, but this did not fix the problem.
 How-I-fixed-it:

I switched to the HP Universal Print Driver for Windows PostScript (32-bit) for this printer and it is working fine now. The driver can be found here:
http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4157320&swLangOid=18&swEnvOid=4062

No comments:

Post a Comment